Effective Date: 03/01/2019

Welcome to North Star Illinois LLC ("we," "us," "our"). These Terms of Service ("Terms") govern your use of our website, www.northstarillinois.com ("Site"), and any services we offer ("Services"). By accessing or using our Site and Services, you agree to comply with and be bound by these Terms.

Please read these Terms carefully. If you do not agree with any part of these Terms, you must stop using our Site and Services immediately.

1. Services Offered

We provide virtual assistant (VA) services and business consulting services, including, but not limited to, administrative task services, project management support, data management services, and client and stakeholder communication management.

The specific scope of services will be agreed upon in a separate contract or statement of work before any engagement.

2. Client Responsibilities

By using our Services, you agree to:

• Provide accurate, current, and complete information as requested.

• Cooperate with us to ensure the successful delivery of the Services.

• Be responsible for safeguarding your account information (e.g., usernames, passwords).

• Ensure that any information, content, or data you provide to us does not violate any third-party rights or applicable laws.

3. Payment Terms

• Pricing: All services are provided at the rates indicated on our Site or as otherwise agreed in a separate contract.

• Billing: Payments are due upon receipt of the invoice unless otherwise stated in the contract.

• Late Payments: Any unpaid amounts after the due date may be subject to a late fee.

• Refunds: Services are provided on a non-refundable basis unless otherwise agreed upon in a specific contract or agreement.

4. Cancellation and Termination

• You may cancel the Services at any time by providing written notice. However, you will remain responsible for any fees incurred up until the date of cancellation.

• We reserve the right to suspend or terminate your access to our Site or Services if you breach these Terms, fail to make payment, or engage in unlawful or harmful activity.

5. Intellectual Property

• All content, materials, and intellectual property provided by us (including but not limited to reports, designs, and templates) are our exclusive property or the property of our licensors.

• You may not use, reproduce, or distribute any of our intellectual property without our explicit permission.

• Any content you provide to us (data, documents, information) remains your intellectual property, and we will not use it for purposes other than delivering the agreed-upon Services.

6. Confidentiality

Both parties agree to keep all confidential information shared during the course of the engagement secure and not disclose it to any third parties unless required by law. Confidential information includes but is not limited to proprietary business information, trade secrets, and any private data exchanged during the engagement.

7. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, special, or consequential damages that result from the use of, or inability to use, our Services, including lost profits or data.

• Our total liability for any claims arising from these Terms or the Services will be limited to the amount you paid for the specific service that gave rise to the claim.

8. Dispute Resolution

In the event of a dispute, both parties agree to first attempt to resolve the issue amicably. If the dispute cannot be resolved informally, it will be subject to arbitration in [Insert Location] under the rules of the [Insert Arbitration Body]. Both parties agree that any dispute will be handled in this manner before pursuing legal action.

9. Governing Law

These Terms are governed by the laws of the state of [Insert State], without regard to its conflict of law provisions.

10. Changes to the Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on our Site with an updated "Effective Date." Continued use of our Site and Services after any changes constitute acceptance of the revised Terms.

11. Force Majeure

We will not be liable for any failure to perform any of our obligations due to unforeseen circumstances or causes beyond our reasonable control, such as natural disasters, pandemics, labor strikes, power outages, or government actions.

12. Entire Agreement

These Terms, along with any written agreement or contract we enter into with you, represent the entire agreement between us and supersede any prior agreements, discussions, or representations. You may request to opt out from physical and/or electronic communication by emailing us at: info@northstarillinois.com

13. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:

Email: info@northstarillinois.com

Phone: 1-800-745-4181

Address: 2501 Chatham Rd #4667, Springfield, IL 62704